Terms and Conditions
PRIVACY NOTICE FOR PATIENTS OF LAWRENCE JENKINSON OPTICIANS
Why we collect and process your personal data
We collect and process patients’ personal data for the purposes of healthcare and marketing.
Our legal bases for processing personal data for healthcare purposes, including appointment reminders, include public task or legitimate interests.
· When we provide services under the NHS General Optical Services contract (such as a sight test funded by the NHS), our legal basis for processing personal data in respect of that service is public task
· Otherwise our legal basis is legitimate interests
Our condition for processing special category data is the provision of health or social care.
We process our patients' personal data for marketing purposes with their consent or to meet a legitimate interest. This means we can tell you about eye care products and services that may be relevant to you. If you do not want us to process your personal data for marketing purposes, please let us know and we will stop.
The data we may collect and process
The personal data of patients that we may collect and process includes:
Your name, contact details and personal identifiers (such as date of birth and NHS number)
Your general and ocular health history, your family medical and ocular history, and any relevant signs or symptoms you tell us about
Details of medicines, spectacles and contact lenses prescribed for you
Details of examinations and other healthcare checks and treatments we provide
Information relevant to your continued care from other people who care for you or know you well, such as other health professionals and relatives.
How we hold and share your personal data
We process your personal data in strict confidence. We keep your personal data securely in our filing and electronic systems. Patient records are only accessible to the healthcare professionals working at the practice and those under their supervision.
We will usually keep any personal data we hold about you for ten years after our last contact with you before we delete it. This is the period recommended as good practice by the College of Optometrists. If we collected the data when you were aged under 18 we will keep it until your 25th birthday, in line with NHS requirements. In exceptional cases we may need to retain personal data for a longer period, and will explain our reasons for doing so on request.
In the course of processing your personal data we may share it with:
The healthcare professionals working at this practice and those under their supervision.
Healthcare professionals and those under their supervision at other optical practices, but only if you have specifically asked us to pass your personal data (such as your prescription) to them.
Your GP, ophthalmologists and other healthcare providers and commissioners, and suppliers of optical appliances or similar products, in connection with your ongoing healthcare treatment.
Software providers for our patient record and invoicing systems, and financial institutions, so that we can keep patient records up to date and arrange payment for services provided to you.
You have legal rights in respect of the personal data we hold about you. The Information Commissioner’s Office (ICO) has published guidance on the full range of rights. The rights that are most relevant to the way in which we use your personal data include:
The right to be informed about how we use personal data – this privacy notice gives that information.
The right to object – if you object to us processing your data for marketing purposes, or for healthcare purposes where our legal basis is legitimate interests (see ‘why we collect and process your personal data’, above), we will then stop doing so, unless we are processing the data in respect of a legal claim or can otherwise show that our legitimate interest in processing the data overrides your rights and interests.
The right of access – if you ask us for the personal data we hold about you we will provide it within a month, free of charge (unless we have already provided it to you, in which case we may have to charge you the administrative cost of providing it again).
The right to rectification – if you ask us to correct personal data about you that is inaccurate or incomplete, we will do so within a month (unless we need longer, in which case we will discuss this with you).
The right to erasure – also known as the ‘right to be forgotten’. If you ask us to delete your personal data, we will do so if there is no compelling reason to continue processing the data. We will not usually delete healthcare data before our usual time limit (see ‘how we hold and share your personal data’ above) where we have a duty to keep accurate records – for example, to comply with a legal obligation, or in connection with a legal claim. If you ask us to delete such data we will discuss this with you.
Contacting us and the ICO about your personal data
Please speak to us first if you have any questions or concerns about the way in which we process personal data. You can contact Mrs. K Allen via our email address; firstname.lastname@example.org. Or by telephone on; 0114 2554490.
You have the right to complain to the ICO if you have a concern about our handling of your personal data which you do not think we can resolve. You can contact the ICO at; https://ico.org.uk
Freedom of Information Act (FOI): Model Publication Scheme
This document complies with the requirements of the Information Commissioner’s Model Publication Scheme for Lawrence Jenkinson Opticians in accordance with the Freedom of Information Act 2000 and fulfils the obligations on opticians’ practices under the Act.
This is a complete guide to the information routinely made available to the public by Lawrence Jenkinson Opticians. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals.
How is the information made available?
The information within each Class is available in hard copy from: 5 Stubley Drive, Dronfield Woodhouse, S18 8QY www.lawrencejenkinsonopticians.co.uk
This guide information
We will publish any changes we make to this guide or relevant information. We will also publish any proposed changes or additions to publications already available.
Cost of Information
For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly.
• Accessed from our website – free of charge
• Single hard copies – free of charge
• As the Freedom of Information Act applies to the provision of information, a request for multiple hard copies
does not fall within the provisions of the Act and will attract a charge for retrieval, photocopying and postage.
We will inform you of the cost of these charges that will have to be paid in advance.
• E-mail will be free of charge.
Your Rights to Information
• The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money.
• Like all NHS contractors, since 1 January 2005 there has been a FOI obligation on optical practices to
respond to requests about the NHS related information that they hold, and a right of access to that
information has been established in law.
• These rights are subject to exemptions (see below) that have to be taken into consideration before releasing
• In addition to accessing the information identified in this guide, you are entitled to request information about our NHS services under the NHS Openness Code 1995.
• Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other
personal information held about you and you can contact any practice where your records are held to do this.
• Feedback If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to: 5 Stubley Drive, Dronfield Woodhouse,S18 8QY
Classes of Information All NHS information at Lawrence Jenkinson Opticians is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 1998. This scheme has been written in accordance with those exemptions. The information on this Scheme is grouped into the following categories:
1) Who we are and what we do
• Lawrence Jenkinson Opticians
• 784 Chesterfield Rd., Sheffield S8 0SF. 0114 2554490
• 5 Stubley Drive, Dronfield Woodhouse, S18 8QY. 01246 291999
• Details of the opticians and optometrists employed in our practices (stores) can be obtained by contacting that practice directly.
• Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council Tel: 0207 580 3898. • Company Registration number 5371402
2) Financial and funding information: what we spend and how we spend it
For every sight test performed on behalf of the NHS the practice receives a set fee, which is fixed nationally. This practice also carries out the following enhanced services on behalf of the NHS: Cataract referral. The fees paid by the NHS for each service are available from the practice on request. They include a contribution towards optometrists’ and staff salaries, equipment costs and other practice overheads. Information in this class will be published only where it is unlikely adversely to affect the commercial position of the firm or practice.
3) Our Priorities To provide our patients with high quality eye care.
4) Decision Making Any decisions made about the provision of NHS-funded services will be reflected in the services we provide and in the contract(s) held with the NHS England and North Derbyshire CCG.
5) Our policies and procedures:
• Data protection
• Health and safety
are available on request from 5 Stubley Drive, Dronfield Woodhouse, S18 8QY
If you have a complaint about any of our products or services, please do discuss any problems with the manager at the Lawrence Jenkinson Opticians concerned in the first instance. We find that most issues can be put right at this stage. If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please contact Customer Services/us on 0114 2554490. A full copy of our complaints policy is available on request or on our website and can be found in Class 6.
6) Lists and Registers
We don’t keep lists and registers. Our patient records are confidential.
7) The Services We Offer
All Lawrence Jenkinson Opticians practice(s) provide NHS-funded sight tests for those who are eligible. Patients may also be entitled to NHS vouchers that can be used against the purchase of spectacles or contact lenses as required. To find out if you are eligible for this assistance please follow this link http://www.nhs.uk/NHSEngland/ Healthcosts/Pages/nhs-voucher-values.aspx . The practice also provides the following NHS-funded enhanced services North Derbyshire CCG Appointments or sight tests can be booked over the phone, www.lawrencejenkinsonopticians.co.uk or by dropping into the practice/one of our practices. To find the address or phone number of your local practice, please www.lawrencejenkinsonopticians.co.uk. Opening times are Mon 9-5, Tues to Fri 9-5.30, Sat 9-4 closed lunch 1-2 but can vary between locations, so please call to confirm.
Regular publications and information for the public.
Information about optical and ocular conditions, sight tests, spectacles, and contact lenses, can be found on www.lawrencejenkinsonopticians.co.uk www.collegeoptometrists.org Some of this information is also available in patient leaflets. These are freely available from all our practice(s). To request a set of leaflets by post, please write to: 5, Stubley Drive, Dronfield Woodhouse, S18 8QY Useful Resources Websites:
• Information Commissioner www.ico.gov.uk
• Ministry of Justice http://www.justice.gov.uk/whatwedo/freedomofinformation.htm Publications:
• NHS Openness Code www.doh.gov.uk/nhsexec/codemain.htm
• Freedom of Information Act 2000 www.hmso.gov.uk/acts/acts2000/20000036.htm
27 November 2018 Copyright
Material available through this publication scheme is copyright unless otherwise indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium, provided it is done so accurately in a manner that will not mislead. Where items are re-published or copied to others, you must identify the source and acknowledge copyright status. This permit does not extend to third party material, accessed through the scheme. For HMSO Guidance notes on FOI publication schemes see www.hmso.gov.uk/guides.htm.